 
The original owner of an
instrument or bow from The Violin Shop of
Old Carmel may trade the undamaged item
for a more expensive one at any time by paying
the difference of the new item and the original
purchase price. Take into consideration that
re-hairing bows, replacing strings, touch-ups,
and re-gluing will be taken out of this total.
Instruments and accessories with broken wood
make this policy invalid.
We will re-sell the instrument
for the original owner at the purchase price
minus only a small commission and cost of
repairs, if needed. Broken instruments or
overly repaired instruments will not be accepted
for consignment. We will repair the instrument
at no charge to the original owner if this
instrument is found to be defective after
the signing of the consignment contract.
- All accessories are to be returned with
an appropriate receipt for store credit
or cash/credit card refund. If customer
does not have receipt, store credit will
be issued.
- There will be no refunds or credit issued
after 30 days of purchase.
- All purchased instruments and bows must
be returned with an appropriate receipt
for store credit only.
- Rental instruments that are returned
before the end of the rental contract period
will receive a refund for the remaining
time. You will only receive a refund
for whole months remaining on the agreement. Note: Any
damages made or discounts given will be
deducted from your refund amount.
- Any item over $50.00 will receive store
credit only.
All instruments at every
level are 100% guaranteed to be fine instruments
in working condition for one year. We
do not cover the damage on any part of the
instrument that is caused by outsiders of
Violin Shop of Old Carmel. For example,
if he/she, outside of Violin Shop, touches
the bridge trying to adjust and breaks, we
(Violin Shop) are not responsible for the
damage.
- Renters of instruments from The Violin
Shop Of Old Carmel are required to present
a current credit card with an expiration
date at the signing of the contract.
- It is the renter’s
responsibility to inform the shop of any changes
of credit card information (expirations,
thefts, cancellations, etc.).
- Delinquent renters may be subject to late
charges of $10 per week.
- If the renter fails to pay for an entire
month (starting from the first day the contract
expires) or fails to return the instrument
accordingly, The Violin Shop Of Old Carmel
will charge the credit card given at the
signing of the contract. This will be done
only if the renter has failed to contact
us and make other payment arrangements.
- If the credit card that was given to The
Violin Shop of Old Carmel is false, has expired,
or is declined on the day of the appropriate
charging, the renter will automatically be
turned in to a collection agency. The amount
will total the entire value of the instrument
that is indicated on the renter’s contract
agreement and a $20.00 insufficient fee.
Options to Avoid Payment Delinquency
- The renter can agree to be automatically
charged monthly by credit card on the day
of the contract’s expiration. If the
renter decides to drop off the payment or
return the instrument before the expiration
date, the credit card will not be charged
automatically that month.
- The renter can pay up front for the entire
year. By doing this, the renter can receive
free instrument insurance and a 10% promotional
discount.
Note: Rental
instruments that are returned before the end
of the rental contract period will be refunded
money for only whole months that are left.
The Violin Shop Of Old Carmel wants to provide
the best customer care for our clients. We
pride ourselves on being very understanding
with our customers. If for any reason the renter
cannot make the payment on time, we always
try to work with our customers to attain their
needs.
Tracking down a delinquent payee takes a lot
of time and effort. This is why this policy
has been created. The Violin Shop of
Old Carmel is giving the renter an entire month
to pay or return their instrument after an
appropriate expiration date. Please
try to be understanding of our policy and follow
it accordingly. Thank you.
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